Effective date: 2026-08-02

The trial is the evaluation period

Every workspace gets the full product free, no card required — 30 days as standard, and for the entire founding period while founding mode is on. If you need longer to decide, ask us and we'll extend it. Because you only ever pay after at least a full month of real use, subscription payments are not refundable as a standard matter, for monthly or annual plans.

The exceptions

Three cases sit outside that rule:

If we discontinue Queuebird, prepaid unused subscription time is refunded pro-rata (see the Terms). That's us failing to deliver — not the same thing as changing your mind.

Where the law requires a refund, it applies regardless of this policy. Payments are processed by Paddle as our Merchant of Record, and Paddle may issue refunds where consumer law or card-network rules require them.

Genuine edge cases — a duplicate charge, a subscription bought in error, a team that dissolved the week after an annual renewal — are handled case by case. Write to us; we read every request and we're not in the business of keeping money that wasn't fairly earned.

How to reach us

Email support@queuebird.dev with the email address on your subscription.

No paid plans are available yet; this policy will be in force when paid plans launch.